Contact Us

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123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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About / FAQ

  • Where is the store based?

    Durham, NC

  • What is this store's return and exchange policy?

    We are a small business run by a single person, we currently do not accept returns, all sales are final. 

  • Do you accept orders placed outside of the US?

    YES! We have sent pedals to Russia, Australia, Israel, Hong Kong, Taiwan, Japan, Switzerland, Czech Republic, etc.

    We now only offer one option for international shipping. USPS Priority mail will ensure that the package is delivered quickly, with a tracking number, and offers insurance in case something happens. We used to offer first class international but USPS told me themselves that if a package is lost we are 100% screwed. Being a small business, it doesn't make sense to send hand-made products across the world without any tracking or insurance. FedEx, UPS, and DHL are all over $100 for a single pedal so USPS Priority is the best option. 

  • Is my package insured?

    Due to the high cost, domestic packages are not insured. International packages are automatically insured for up to $200. If you live somewhere in the US where packages go missing please let us know IMMEDIATELY that you'd like insurance and we can arrange it. We print labels sometimes within an hour or an order being placed and once a label is printed insurance cannot be purchased. 

  • How long will it take to receive my order?

    We no longer build to order - all pedals in stock are actually in stock and finished! All orders are normally shipped out within 24 hours of payment. No more wait times! 

  • How should I power this pedal? There is no battery clip!

    We try and avoid having to use larger enclosures than we need by omitting a battery clip.

    To power the pedal use ONLY 9v DC power. AC power and other voltages can destroy the pedal. Any warranty is void if an AC supply is used.

  • What kind of warranty is offered with the pedal?

    Every pedal comes with a 1 year warranty on any defects. We currently do not offer repairs outside of the warranty. Warranty is only valid for the original owner of the pedal. Since we cannot know what has happened once a pedal changes hands (or how many times it has) this is the safest way for us to operate.

  • How do I pay for my order? Is it secure?

    The checkout process is powered by PayPal, the most trusted form of payment online!

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly via the contact form or send an email to abominablepedals@gmail.com