About / FAQ
Where is the store based?
What is this store's return and exchange policy?
We are a small business run by a single person, we currently do not accept returns, all sales are final.
Do you accept orders placed outside of the US?
YES! We have sent pedals to Russia, Australia, Israel, Hong Kong, Taiwan, Japan, Switzerland, Czech Republic, etc.
International shipping has 2 options ---- For a cheaper price you can purchase first class international shipping. Almost every package I've shipped over 4 years has made it without any issues using this shipping option, but there have been a few that were lost after leaving the US. If you choose first class international, you are taking the risk that the package may not make it, and we accept 0% fault if that happens. We cannot afford to continue business if we are constantly re-sending and eating shipping costs and losing items we worked hard to make. Priority service with tracking is the other service offered. It is approx 2 times the cost of first class but has tracking once the package exits the US. It will also arrive a lot quicker, usually within a week or less of shipment. We will make sure the package gets to you if this option is selected and accept 100% of the fault if something happens and will ship something new out as soon as all options have been exhausted.
Is my package insured?
Due to the high cost, packages are not insured. If you live overseas or somewhere in the US where packages go missing please let us know IMMEDIATELY that you'd like insurance and we can arrange it. We print labels sometimes within an hour or an order being placed and once a label is printed insurance cannot be purchased.
How long will it take to receive my order?
We no longer build to order - all pedals in stock are actually in stock and finished! All orders are normally shipped out within 24 hours of payment. No more wait times!
How should I power this pedal? There is no battery clip!
We try and avoid having to use larger enclosures than we need by omitting a battery clip.
To power the pedal use ONLY 9v DC power. AC power and other voltages can destroy the pedal. Any warranty is void if an AC supply is used.
What kind of warranty is offered with the pedal?
Every pedal comes with a 1 year warranty on any defects. We currently do not offer repairs outside of the warranty. Warranty is only valid for the original owner of the pedal. Since we cannot know what has happened once a pedal changes hands (or how many times it has) this is the safest way for us to operate.
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What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly via the contact form or send an email to email@example.com